Call reviewer

  • EG Consutling
  • Nov 07, 2019
Contract Insurance & Superannuation Law

Job Description

The Company: 

This global reinsurance company, headquartered in Europe, has been in existence for hundreds of years. They provide reinsurance, corporate services and capital to businesses all over the world. They have stunning offices with harbour views located in the heart of the CBD so your commute to work will be a breeze. 

The Role: 

You will be the team lead of a small team of call reviewers who will be reviewing insurance sales calls made to customers. While reviewing these calls the reviewers will be looking for the following:

  • Identifying for vulnerable customers
  • Pressure selling
  • Pressure retention
  • Overselling 
  • Misinformation 

This role is simial to document review or e-discovery, but reviewing audio calls instead of documents. 


This role will require a candidate who has previous experience in call review/ quality assurance in a call centre environment. You will be able to quickly analyse calls and be able to set out criteria for when the sale agents break policy and procedure. 
As this role requires a strict level of confidentiality previous experience in a highly confidential environment is highly regarded.  

What you will get:

You will have the flexibility of a 5 month contract so long term commitment is not required. A fantastic hourly rate of up to $40 + super. You will be working for one of the biggest names in reinsurance so will be able to put a fantastic brand on your CV.

Please apply via the attached link -

This role is open to citizens, PR holders, and working holiday visa holders

Organisation Name

EG Consulting

Contact Name

Robbie Reid

Email address

Job Level

Any Level

State / Province / Region

New South Wales