Client Administration Co-ordinator-Insurance

  • Proclaim Management Solutions
  • Jun 09, 2021
Contract Insurance & Superannuation Law Other

Job Description

An excellent opportunity to get your foot in the door of a legal environment !  

This role is responsible for providing support both of a general and specific nature, to the Insurance Liability Unit.  Working closely with legally qualified Account Managers this role involves, among other responsibilities, general data entry, working in the Claim Database (Carica) and DMS (Organise It), sending correspondence and a range of other administrative duties as required.  This support role is key to the success of administrative functions within the Insurance liability business, as well as assisting to achieve a superior service experience for our clients and customers.

May include the following:

 1) Administrative Support - Technical

  • Drafting of key documents including legal release agreements and claim denials
  • Drafting letters of instruction to doctors for IME appointments and plaintiff lawyers
  • Booking IME appointments
  • Completing Medicare Notices of Settlement

 2) Utilisation of Carica

  • Entering and opening claims in Carica for the Insurance team, as required - Entering incidents into Carica for the Insurance team
  • Entering Journal payments into Carica for the Insurance team
  • Preparing letters
  • Basic claim database management as required

 3) Administrative Support  - General

  • Distribution of correspondence
  • Archiving files for the Insurance team
  • Set up of new clients in the required systems for the Insurance team
  • Creation of online reports as requested by the Insurance team
  • Copying of Organise It files as required for the Insurance team
  • Burning DVDs and viewing of CCTV as requested by the Insurance team
  • Photocopying, printing and other ad hoc office duties
  • Backup responsibilities for manning our centralised reception phone line

4) Supporting the achievement of company goals and vision

        -     Support other team members as required


Organisation Name

Proclaim Management Solutions

Landline phone

03 9660 5243

Contact Name

Dipti Ray

Email address

Street Address

Level 9, 271 Collins St, Melbourne, VIC 3000

Job Level

Any Level

State / Province / Region