Claims Service Consultant - Liability

  • Allianz Australia Ltd
  • Hybrid
  • 19 Sep, 2023
Part time Insurance Law Personal Injury & Workers Compensation Law

Job Description

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual.

So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

Claims Service Consultant, Liability | Flexible Location | Part-Time (30hrs/week)

What if you were empowered to make a positive impact?

Our Claims Service Consultants are dedicated to assist our customers in their moment of need. Claims Services delivers a market leading customer experience by providing expert claims service for direct customers, Broker & Agents, Financial Institutions and other business partners.

As an Allianz Claims Service Consultant, you’ll be there to assist our customers as a reassuring first point of contact. You will demonstrate strong decision-making skills and strive to meet our customer’s expectations by ensuring a professional and courteous experience is delivered to each and every customer.

You will be assisting our customers to deliver an easy claims process – for people who love to help others, this role is highly rewarding.


You’ll be responsible for:

  • Managing a portfolio of public and product liability claims in a timely and cost-effective manner.
  • Making decisions of increasing complexity at claims lodgement and throughout the life of the claim.
  • Ensuring a high standard of customer service is maintained with our internal and external customers while building a network of professional relationships
  • Continuous communication with internal and external stakeholders to report on claim developments and potential strategic opportunities.
  • Using your technical experience to thoroughly investigate and assess claims to ensure that appropriate strategies are being implemented and pursued
  • Active communication and negotiation with other Insurer and parties with a view to achieving the best possible outcome for all stakeholders involved.

Important to your success:

  • Superior customer service abilities & solid communication skills.
  • Ability to work collaboratively within a team environment.
  • Good negotiation and conflict resolution skills.
  • The ability to multi-task and work in a fast-paced environment
  • A high attention to detail and pride in your work and accuracy
  • The confidence to make decisions and be empowered
  • Claims experience, ideally within personal injury but open to other fields.
  • Legal background (work/study) is highly desirable.


  What’s on offer:

  • Access to on-demand lifelong learning to take control of your career development.
  • We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees.
  • Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes


About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". 

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant. Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?

Firm or Organisation Name


Contact Name

Maureen Balisbisan

Email Address

Job Level

Any level


Banking, finance and insurance




Australian Capital Territory, New South Wales, Northern Territory, Queensland, Victoria, South Australia, Tasmania, Western Australia