Student Liaison Officer - Full time maternity leave cover 9 months

  • The College of Law
  • Mar 22, 2019
Full-time Other

Job Description

Job Overview

The primary tasks of this position are to follow up online enrolment applications and enquiries from prospective students for the Practical Legal Training program in all Australian courses.

Primary Responsibilities

  • Management of Practical Legal Training leads through maintenance of current and detailed lead information in CRM and reporting any emerging issues.
  • Maximise conversion of online applications to firm enrolments
  • Maximise conversion of enquiries to firm enrolments through management of enrolment inbox and referring of enquiries
  • Maximise conversion of handbook requests (online and mail) to firm enrolments
  • Follow up other enquiries/registrations of interest from careers fairs and other events
  • Assisting the Student Services Team to answer incoming phone calls when needed
  • Maintain effective customer relationships and displaying professionalism by enthusiastically responding to client requests
  • Build positive and sustainable relationships with colleagues, stakeholders and customers
  • Contribute as appropriate to the ongoing development and improvement of department processes and systems
  • Attends and actively participate in all team meetings, information sessions

A more detailed position description can be accessed here

Knowledge, skills and experience required

  • Results-oriented with sales experience a bonus
  • Excellent verbal communication skills and the ability to deal effectively with prospective students by phone
  • Excellent written communication skills particularly via email
  • Ability to adapt the approach depending on the individual circumstances of the prospective student
  • A strong orientation to the provision of a high level of customer service, including empathy with an ability to communicate with students and staff
  • Articulate and methodical with an ability to problem solve and to use own initiative
  • Ability to adjust readily to pressures and changes in the work environment and to learn quickly under pressure
  • Aptitude to work in a busy Support Centre environment
  • Capacity to contribute to team knowledge and development by sharing knowledge with other staff and providing constructive feedback
  • Capacity to listen to clients and colleagues and responds to queries and information in a way that demonstrates understanding of the other person's point of view
  • Competency in Microsoft Windows environment with experience in using Word, Excel and Outlook; competency in CRM systems advantageous

If interested please send covering letter and CV to recruitment@collaw.edu.au by COB Thursday 28th March 2019

Organisation Name

The College of Law

Contact Name

Recruitment

Job Level

Any Level

State / Province / Region

New South Wales

Country

Australia