The Credit and Investments Ombudsman (CIO) is a free, fair and impartial complaint service for consumers and small businesses. It investigates and resolves complaints against financial services providers.
CIO is an independent dispute resolution service in the financial services industry, approved by the Australian Securities and Investments Commission. In addition, CIO is recognised by the Office of the Australian Information Privacy Commissioner as an external dispute resolution scheme to handle privacy and credit reporting complaints under the Privacy Act 1988.
More than 22,000 financial services providers are members of the CIO's service, including finance brokers, non-bank lenders, credit unions, mutual banks, financial planners, and motor vehicle financiers.