PLT Work Experience Placement - Inbound Client Calls

Visa Plan is a boutique law firm specialising in Australian immigration matters. We are headquartered in Melbourne, with a branch office in South Korea.

Visa Plan was founded with a vision to set a new standard for integrity and quality of service within the Australian migration industry. By focusing on the client experience, our team of dedicated, skilled, and empathetic lawyers pride ourselves on treating each matter with the care and dedication it deserves, providing optimal and cost-effective solutions.

We are currently offering a free PLT Work Experience Placement for a law graduate looking to complete their Practical Legal Training requirements.

About the Role

The successful candidate will primarily be responsible for handling inbound phone calls from prospective and existing clients. Duties will include:

• Answering inbound client enquiries by phone in a professional and friendly manner;
• Taking detailed file notes and triaging enquiries to the appropriate lawyer;
• Providing general information about our migration law services;
• Booking consultations and assisting with client intake; and
• Supporting the legal team with general administrative and file management tasks.

About You

• Currently enrolled in, or about to commence, a PLT course;
• Excellent verbal communication and telephone manner;
• Strong attention to detail and organisational skills;
• Interest in immigration law is highly regarded; and
• Multilingual candidates will be preferred.

This is not a work-from-home role – you will need to attend our office in the Melbourne CBD.

Please send your CV and cover letter to admin@visaplan.com.au.