The College of Law

Part time -  3 or 4 days per week negotiable Results-oriented with sales experience in the education sector Inbound/Outbound phone-based expert Exciting opportunity to provide advice and guidance to prospective students on our education options Purpose of the role The purpose of this position is to provide exceptional customer service, using a customer centric selling approach, to focus on achieving the growth strategy by enrolling new customers.   This role will have direct contact with potential students, to provide advice on training options and study needs and recommend effective training solutions that enhance their experience with the College. As part of the Customer Engagement Team, this role will actively play a critical part in achieving The College of Law’s strategy for growth and customer retention. Key Accountabilities The Customer Engagement Advisor (Acquisition) is responsible for: Responding to Practitioner Education prospective student enquiries Inbound/outbound phone campaigns utilising a client centric selling approach with exceptional customer service Building rapport quickly to build a foundation for long-lasting customer relationships Helping degree program students navigate their way through their studies, providing support and advise on various options to enrol. Advising customers of the various life-long learning opportunities offered that meet their needs and stage of career Maximising conversion from various lead sources to create enrolments  Supporting product and program management initiatives by providing deep customer knowledge from relationships Experience, Skills and Attributes Two years’ experience in a telephone sales or customer service environment, such as a Call Centre Experience in tertiary education admissions or a legal background ideal but not essential. Results-oriented with sales experience in the education sector and/or inbound/outbound call centre Excellent verbal communication skills and the ability to influence effectively with prospective students by phone Excellent written communication skills particularly via email Ability to adapt the approach depending on the individual circumstances of the prospective student A strong orientation to the provision of a high level of customer service, including empathy with an ability to communicate with students and staff Articulate and methodical with an ability to problem solve and to use own initiative Ability to adjust readily to pressures and changes in the work environment and to learn quickly under pressure Aptitude to work in a busy environment with the ability to prioritise workload Capacity to listen to clients and colleagues and responds to queries and information in a way that demonstrates understanding of the other person's point of view Competency in Microsoft Windows environment with experience in using Word, Excel and Outlook; competency in CRM systems advantageous Enthusiastic with a positive can-do attitude  A more detailed position description can be accessed here If interested please send covering letter and CV to hr@collaw.edu.au by  COB 11 August 2021

National Role.   Based in Melbourne The College is looking for a talented Business Development Manager to join our team.  Purpose of the Role The primary purpose of this position will be to promote and secure business for the College through engagement with law firms (B2B, clients) and individual lawyers (B2C, customers) across the whole of Victoria. A solutions focused customer centric approach will be required to understand the organisational and individual development needs of our clients and customers and create / recommend for them appropriate solutions from our portfolio of products. Key Accountabilities The Business Development Manager is responsible for: Creating and delivering a go to market strategy for Victoria Proactively creating opportunities with new and existing business channels through strong sales and territory management skills Developing a pipeline of potential B2B and B2C customers aligned with strategic and operational priorities Building and maintaining effective working relationships with existing customers and those in the pipeline to facilitate development and execution of tailored solutions Following up on all new enquiries in a prompt and timely manner in line with agreed processes Have a dedication to providing excellent customer service with a “can do” approach   Experience, Skills and Attributes A degree with 4 years’ experience; Extensive experience and management expertise in professional or administrative fields; or Equivalent combination of relevant experience and / or education / training Significant previous experience in the legal or educational industries in a business development related role Proven track record of achieving targets and KPI’s in a business development related role preferably in the corporate education sector Proven track record of creating positive impact on business development through increased engagement with target group Experience in the legal or educational industries in a business development related role Sales experience in higher education highly regarded Strong written and verbal communication skills High attention to detail with strong analytical orientation Proficient in Microsoft PowerPoint, Word and Excel Confident public speaker who can engage an audience Proficient in the use of CRMs, experience in Salesforce is an advantage A more detailed position description can be accessed here  Are you a motivated sales hunter who enjoys winning new business through relationship-building? If you are, then we would like to hear from you. Visit our website https://jobs.collaw.com/collaw-jobs for more information. Please send your CV with a covering letter outlining your experience and suitability for the role to  hr@collaw.edu.au Advertisement closes COB 10 August 2021  

INTERNAL APPLICANTS ONLY Academic Assistant - Full Time, 2 year Fixed Term   Job Overview The incumbent of this role is responsible for providing a range of high quality administrative services and support to the Chief Academic Officer, Executive Director NSW - Pre-Admission Program, NSW - PLT Assistant Directors and the broader PLT business unit to drive efficiencies within the business unit to support the achievement of strategic goals. There are ongoing opportunities for the incumbent to get involved in a range of projects within PLT and the broader College. Primary Responsibilities Relationship Management Ongoing management and maintenance of ‘external stakeholder’ databases to ensure up to date, high quality and relevant information is accessible at all times Create and maintain information packs for universities, regulators and co-operative firms as stakeholders ensuring packs are up to date and readily available Assist in developing high quality presentations (PowerPoint or other software programs and other relevant documentation as directed Lecturer Support With guidance, assist in creating NSW PLT lecturer annual education program and schedule; ongoing responsibility for tracking attendance and arranging presentations by conference attendees at lecturers’ meetings Develop and manage annual “lecturer attendance activities schedule”, including scheduling lecturers to attend career fairs, university visits, law student societies etc., throughout the year, also ensuring attending Lecturers’ have all relevant information and documentation, travel details prior to their visits. Assist with Interaction with –Content Design and Development and Subject Coordinators to coordinate and drive the annual materials update, including establishing tasks, timeframes (project plan) Executive Support Arrange and schedule meetings, including agenda’s, room bookings, catering, AV equipment for a range of internal and external meetings Finalise and format various documents using MS word, excel and PowerPoint and other software as required Attend meetings and document action items and follow up completion of items Manage and action all travel requests for the business unit General Ongoing process improvement to create and drive ongoing efficiencies; develop filing systems, databases, procedures and policies Ensure PLT intranet pages are kept up to date with relevant, high quality information Knowledge, skills and experience required Demonstrated experience in a similar role supporting Heads of Departments and providing assistance to a broader team Demonstrated experience implementing processes and procedures, including documenting and user education Demonstrated ability to manage your workload and workload of others Excellent time management and project management skills Strong diary management skills Intermediate to advanced user of MSOffice, PowerPoint, CRM’s and databases A high attention to detail Excellent communication skills – both verbal and written Excellent interpersonal skills – the ability to influence and negotiate change; the ability to work with people of varying backgrounds and ability to contribute to a cohesive team environment are expected Knowledge of the legal or other professional services industry would be highly-regarded as would knowledge of the tertiary education sector  A more detailed position description can be accessed here If you’re interested in the opportunity, please send your application including a CV and cover letter to hr@collaw.edu.au by COB Monday 2 August 2021.

The College of Law is looking for a talented and experienced Business Analyst to join our dynamic TIS team in St  Leonard’s. Role Overview The IT Business Analyst partners with departments to provide process improvement solutions that support their business needs and goals.  It assists business case development and cost/benefits projections for IT projects and translates business needs and requirements into work requirements and subsequently into designs for comprehensive high-level system solutions. The key areas the IT Business Analyst will be involved with are: Work across the College to lead the evaluation of technology requirements for new business projects, programs, solutions, and process improvement initiatives. Produce technical specifications to communicate user requirements in technical terms to analyst programmers/project team. Coordinate user acceptance testing to ensure the overall efficiency, functionality, and user friendliness of system enhancement/development. Participate in the solution/service provider discovery process Prepare materials and providing training and assistance to customers following implementations. Knowledge, skills and experience required Proven, extensive, relevant experience (min 5 years) or relevant tertiary qualification and experience in a related discipline. Business requirements analysis and business process analysis skills. Facilitation skills – able to run workshops with diverse groups of users. Ability to quickly gain the respect and support of senior business stakeholders. Negotiation and conflict resolution skills. Capacity to identify and solve problems. Experience as a business analyst in a large and complex organization dealing with a wide variety and number of stakeholders. Ability to work at the strategic and operational level. Ability to work autonomously given broad directions. Experience in projects involving organisational change. Good understanding and experience with Project Management methodologies Desirable Business Analyst or PM certification A more detailed position description can be accessed here If interested please send covering letter and CV to hr@collaw.edu.au by COB Friday 30 July 2021                       

The College of Law is looking for a talented IT Project Coordinator to join our dynamic TIS team at our St  Leonard’s office. Role Overview The IT Project Coordinator delivers technology projects arising from the College’s business as usual activities and ensures the efficient setting and monitoring of project requirements, project schedules, project communications and the timely and high-quality delivery of IT requirements. The key areas the IT Project Coordinator will be involved with are: Manage and deliver business-as-usual projects to ensure the successful delivery to quality, scope, and time. Track project tasks throughout delivery phases Vendor Management Coordinate activities on allocated projects to deliver to plan and budge Knowledge, skills and experience required Demonstrated experience as a Project Coordinator within an enterprise scale environment. Strong understanding of project task and resources scheduling. Advanced skills in project coordination and schedule management. Ability to work independently with minimal managerial supervision. Exceptional written and verbal communication skills. Experience using Microsoft Project, Visio, Jira, Teams, Planner and Excel. Demonstrated understanding of project management concepts. Experience with IT project administration including the set-up, project reporting and project closure documentation A more detailed position description can be accessed here If interested please send covering letter and CV to hr@collaw.edu.au   by COB Firday 30 July 2021  

The Technical Support Analyst is responsible for providing high quality support and service to customers via the provision of troubleshooting and quickly resolving technical concerns and questions.   The key areas the Technical Support Analyst will be involved in are: Provide high quality, proactive and thoughtful service to resolve technical questions and issues as well as educate customers on system capabilities Manage, monitor, escalate and resolve customer issues via ticketing system, including thorough documentation to provide support and resolution Process improvement and contribute to the success of TIS Business Plan by working on specific projects.   Experience, Skills and Attributes 2 to 4 years’ experience in a similar role Qualified to a degree level or equivalent in an IT discipline essential Demonstrated working knowledge of working in/around Windows, networks (LAN/WANS) client server applications and telephony protocols Solid working knowledge of networking and Cisco technologies Microsoft MCP or MCSE certification Demonstrated ability to effectively identify system hardware/software problems and confidently provide a remedy Ability to comprehend and work with new and emerging technologies Knowledge of project management methodologies Strong interpersonal and customer service skills – demonstrate customer service excellence The desire and ability to contribute to a cohesive team environment Excellent written and verbal communication skills essential Experience with ServiceNow (or similar) helpdesk ticketing system  A more detailed position description can be accessed here If interested please send covering letter and CV to hr@collaw.edu.au   by COB Friday 30 July 2021