ARA is seeking a highly organised and client-focused Migration Administration Officer to join our Migration Services Team. This role provides essential administrative support to ARA’s registered Migration Agents and Migration Lawyers, helping clients access accurate, realistic and compassionate support with visa, residency and citizenship matters.
The successful candidate will be the first point of contact for many migration services enquiries and will play an important role in client intake, documentation, appointments, records, invoicing and service coordination. This position would suit someone with strong attention to detail, excellent customer service skills and the ability to work respectfully with people from diverse cultural and linguistic backgrounds. Proficiency in a language commonly spoken by people seeking to enter Australia on a humanitarian visa is highly desirable.
This is an opportunity to contribute to meaningful work that supports refugees, migrants and families seeking to build secure and connected lives in Australia. You will be part of a compassionate and purpose-driven organisation with a long history of community service and advocacy.
We are seeking 2 candidates to fill this role (1 x Spanish speaking @ 2 days per week; 1 x Arabic speaking @ 2 days per week) on a permanent part-time basis. The role is classified at SCHADS Award Level 2.
You will bring strong administrative skills, sound judgement and a respectful, client-centred approach. You will be comfortable working in a busy environment, handling confidential information, managing competing priorities and communicating clearly with clients, colleagues and service providers.
ARA's employees love the sense of belonging from being part of a welcoming and caring team with a strong sense of purpose. ARA doesn't just list its values on posters, but lives by them: We Care; We Are Courageous; and We Are Community.
We have a highly diverse workforce of over 95 people, working from modern facilities in the northern suburbs of Adelaide across three sites in Salisbury, with outreach services in the south, east and west of Adelaide. The diversity of the team covers many cultures, ethnicities, religions, and languages to create a truly multicultural workplace with most staff bringing lived experience of being a refugee or recently arrived migrant. We celebrate our diversity because it lies at the heart of our mission: building inclusive, welcoming communities where people from all backgrounds especially refugees and migrants can thrive.
In addition to industry standard salaries ARA offers employees generous salary packaging opportunities as a not-for-profit PBI (salary sacrifice), flexible working arrangements, support with ongoing personal and professional development, and cultural leave in support of religious and cultural observances.
Applications can be lodged by clicking on the "Apply" button below. Please provide a cover letter addressing the position description, along with your resume.
A copy of the Position Description can be downloaded from ARA's career's portal on ARA's website: www.australianrefugee.org/get-involved/joinourteam/
All applications will be treated in strictest confidence.
ARA is committed to equal employment opportunity. Individuals from culturally and linguistically diverse backgrounds and communities are strongly encouraged to apply.
The Australian Refugee Association Inc. (ARA) is a community-based organisation providing settlement, migration, and other forms of assistance to refugees, migrants and other people of concern.
For more than 45 years, ARA has been assisting people from refugee and migrant backgrounds to settle permanently in Australia and create a better future for themselves and their families. At the heart of our migration services is a goal to reunite families wherever possible, as we recognise this is often key to successful long-term settlement.
Our compassionate team of registered Migration Agents and Legal Practitioners provide accurate and realistic guidance, expert advice and assistance with visa, residency and citizenship applications.
