Administration Officer, Short Courses-Full Time, Permanent

Location: Sydney

Band 3 

About the Business Unit
The Short Courses Department is responsible for the development, management, growth and delivery of the College's non-award portfolio of programs including all Short Courses and CPD products in the Australian market.

Purpose of the Role
The incumbent of this role is responsible for providing a range of high-quality administrative services and support to the Short Courses Department. For coordination and preparation of completion documentation and data for compliance purposes. 

Key Accountabilities 
The Administration Officer, Short Courses  will be responsible for the following areas and key accountabilities:

Program Operations & Delivery

• To provide administrative support to the Short Courses Department to ensure the effective delivery of all live programs (including Short Courses and Professional Development seminars), whether onsite or online, including assisting with scheduling and other delivery and administrative requirements.
• To provide administrative support to the set up of short courses and CPD live events (live, online and/or hybrid).

Course Progressions & Completions

•    Prepare student lists, and record attendance and participation 
•    Gather and collate CPD compliance data to meet regulatory reporting requirements
•    Communicate completion requirements and provide assistance to students 
•    Assist with preparation of written materials and Power Points or live events
•    Provide completion documentation and certificates

Team Work & Customer experience

• Work collaboratively within the team
• Ensure high level of customer service
• Provide input to project work

A more detailed position description is attached

About you 

Education/Qualifications
•    Two years' experience in a similar administrative support role
•    Tertiary qualifications in law, business or governance highly regarded

Experience, Skills and Attributes
•    Demonstrated ability to plan, organise, prioritise and execute multiple tasks under strict deadlines 
•    Understanding and empathy of the student experience
•    Highly developed attention to detail
•    Ability to maintain accuracy when completing repetitive tasks
•    Ability to grasp complex course eligibility rules which may differ across states
•    Ability to think creatively and develop innovative customer-focused solutions
•    Outstanding written and verbal communications skills
•    Experience or ability to learn systems such as Microsoft Office, Salesforce, and learning management systems
•    Demonstrated ability to work in a collaborative team environment 

As an employer who embraces equity, diversity and inclusion and respects the rights of all people, we hold a collective commitment to foster an environment where all differences are valued.  
Applicants must be Australian Citizens, Permanent Residents or hold a valid work permit or visa.

If interested please send your CV with a covering letter outlining your experience and suitability for the role to recruitment@collaw.edu.au

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