Campus Reception and Operations Assistant– Full Time, 1 year Fixed Term

What do we offer?

• Attractive salary package: Salary $85,563 inclusive of Superannuation
• Great benefits such as,

              o    additional annual leave over Christmas period

              o   Educational Assistance program available for career development

• Equal opportunities, diverse and inclusive environment
• A supportive and collaborative culture in an established, non-profit, purpose-driven public company

Purpose of the Role

The Campus Reception and Operations Assistant will support the operational delivery of College of Law Victoria programs, provide professional reception services and create a welcoming and well-presented campus environment.

The Campus Reception and Operations Assistant must enjoy working in a team environment and will be required to work from the College of Law Victoria from Monday to Thursday. They must also have capacity and a willingness to work some Fridays and evenings on campus, to support stakeholder events and workshops.

The successful candidate will take a flexible and hands-on approach to all general campus upkeep and tasks.

Key Accountabilities

The Campus Reception and Operations Assistant will be responsible for the following areas and key accountabilities

 Customer Experience

• Dedicated to providing an outstanding customer service.
• Monitor Vic Admin and Vic Assessment inboxes and proactively respond to student and other stakeholder enquiries; provide clear and effective advice, options and/or resolutions, in a timely manner according to stakeholder needs.

 Campus Reception

• Meet and greet students, clients and all other campus visitors in a professional and positive manner, reflecting exceptional customer service.
• Ensure that all incoming phone calls and emails are attended to in a prompt and courteous manner.

Campus Operation

• Ensuring that all campus areas are maintained to a high standard to meet stakeholder needs.
• Coordinate the stocking of kitchen consumables and maintaining the presentation of both the staff and front of house kitchen areas, including loading and unloading dishwashers.

 A more detailed position description is attached 

About you 

Education/Qualifications

• Certificate IV with relevant work-related experience; or
• Certificate III with extensive relevant work experience; or
• An equivalent combination of relevant experience and/or education/training

 Experience, Skills and Attributes

• Experience of working in a reception / customer service / administrative role
• Excellent verbal communication skills and the ability to deal effectively with customers in person and by phone
• Excellent written communication skills particularly via email
• Flexible with the ability to respond in an agile manner to changing circumstances
• Customer centric
• Empathetic and able to diffuse hostile situations in a calm and professional manner
• A proactive team player who will take responsibility and see tasks through to completion
• Strong attention to detail
• The ability to take information from multiple sources to solve problems
• Capacity to contribute to team knowledge and development by sharing knowledge with other staff and providing constructive feedback
• Capacity to listen to customers and colleagues and respond to queries and information in a way that demonstrates understanding of the other person's point of view
• Competency in Microsoft Office environment with experience in using Teams, Word, Excel and Outlook
• Competency in Salesforce or similar CRM system advantageous
• Competency in Canvas or similar LMS system advantageous

 As an employer who embraces equity, diversity and inclusion and respects the rights of all people, we hold a collective commitment to foster an environment where all differences are valued.  

Applicants must be Australian Citizens, Permanent Residents or hold a valid work permit or visa

If interested please send your CV with a covering letter outlining your experience and suitability for the role to recruitment@collaw.edu.au

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