Reception and Operations Assistant– Full Time, 1 year Fixed Term

What do we offer?

• Attractive salary package: Salary $85,563 inclusive of Superannuation
• Great benefits such as,

              o    additional annual leave over Christmas period

              o   Educational Assistance program available for career development

• Equal opportunities, diverse and inclusive environment
• A supportive and collaborative culture in an established, non-profit, purpose-driven public company
• Work predominately onsite -Mondays to Thursday with possible flexible 1 day from home (Friday) if business operations allow.

Purpose of the Role

The Campus Reception and Operations Assistant will support the operational delivery of College of Law Victoria programs, provide professional reception services and create a welcoming and well-presented campus environment.

The Campus Reception and Operations Assistant must enjoy working in a team environment and will be required to work from the College of Law Victoria from Monday to Thursday. They must also have capacity and a willingness to work some Fridays and evenings on campus, to support stakeholder events and workshops.

The successful candidate will take a flexible and hands-on approach to all general campus upkeep and tasks.

Key Accountabilities

The Campus Reception and Operations Assistant will be responsible for the following areas and key accountabilities

 Customer Experience

• Dedicated to providing an outstanding customer service.
• Monitor Vic Admin and Vic Assessment inboxes and proactively respond to student and other stakeholder enquiries; provide clear and effective advice, options and/or resolutions, in a timely manner according to stakeholder needs.

 Campus Reception

• Meet and greet students, clients and all other campus visitors in a professional and positive manner, reflecting exceptional customer service.
• Ensure that all incoming phone calls and emails are attended to in a prompt and courteous manner.

Campus Operation

• Ensuring that all campus areas are maintained to a high standard to meet stakeholder needs.
• Coordinate the stocking of kitchen consumables and maintaining the presentation of both the staff and front of house kitchen areas, including loading and unloading dishwashers.

 A more detailed position description is attached 

About you 

Education/Qualifications

• Certificate IV with relevant work-related experience; or
• Certificate III with extensive relevant work experience; or
• An equivalent combination of relevant experience and/or education/training

 Experience, Skills and Attributes

• Experience of working in a reception / customer service / administrative role
• Excellent verbal communication skills and the ability to deal effectively with customers in person and by phone
• Excellent written communication skills particularly via email
• Flexible with the ability to respond in an agile manner to changing circumstances
• Customer centric
• Empathetic and able to diffuse hostile situations in a calm and professional manner
• A proactive team player who will take responsibility and see tasks through to completion
• Strong attention to detail
• The ability to take information from multiple sources to solve problems
• Capacity to contribute to team knowledge and development by sharing knowledge with other staff and providing constructive feedback
• Capacity to listen to customers and colleagues and respond to queries and information in a way that demonstrates understanding of the other person's point of view
• Competency in Microsoft Office environment with experience in using Teams, Word, Excel and Outlook
• Competency in Salesforce or similar CRM system advantageous
• Competency in Canvas or similar LMS system advantageous

 As an employer who embraces equity, diversity and inclusion and respects the rights of all people, we hold a collective commitment to foster an environment where all differences are valued.  

Applicants must be Australian Citizens, Permanent Residents or hold a valid work permit or visa

If interested please send your CV with a covering letter outlining your experience and suitability for the role to hr@collaw.edu.au

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