Queensland Civil and Administrative Tribunal (QCAT)
The Department of Justice and Attorney-General (DJAG)
The department’s vision is to deliver ‘Justice for all’ through safe, fair and responsible communities. We provide integrated criminal, civil and community justice services supported by a commitment to accessibility, timeliness, responsiveness and value.
The department encourages growth and development, demonstrates integrity and respect, and fosters trust and collaboration. We also value inclusion and are striving for a workforce that represents the community we serve.
About QCAT
The Queensland Civil and Administrative Tribunal (QCAT) is an independent tribunal. Our expert decision-makers resolve disputes and make and review decisions across a diverse range of jurisdictions. The QCAT registry staff provide administrative support for the tribunal.
QCAT uses alternative dispute resolution (ADR) processes including mediation, and compulsory conferences to achieve faster and less divisive solutions to disputes.
Our vision
Fair and just outcomes
Our mission
To actively resolve disputes in a way that is fair, just, accessible, quick and inexpensive.
Our values
QCAT prides itself on the professionalism, integrity and impartiality of its staff and decision-makers and values the right of parties to have access to a quality service.
We promote a culture of innovation, collaboration and professionalism and a commitment to continuous improvement.
For more information about QCAT please visit www.qcat.qld.gov.au
About the Role
The Associate has a close working relationship with a Senior Member of the Tribunal and, as such, the role provides an invaluable opportunity to gain insights into tribunal processes and, more broadly, to develop relevant professional skills. The position involves legal research, drafting background papers, attending Tribunal hearings and assisting the Senior Member in all aspects of their work, in an environment where confidentiality, responsiveness and efficiency are essential.
Key Responsibilities
You will be responsible for all QCAT learning and development activities, including:
The effective and efficient conduct of the Senior Member’s lists. This includes ensuring availability of facilities, staff and reference material, the listing of hearings, recording and safe custody of exhibits, custody of Tribunal files, attending with the Senior Member at hearings and the recording of directions and orders made;
Typing/transcribing decisions, reasons, minutes of meetings and other relevant documents;
Providing effective and efficient administrative support and responding to changes in priorities in a positive manner;
Accompanying the Senior Member when travelling on Tribunal business, if required;
Liaising with Tribunal Members and staff, the legal profession, government officers, and community and professional groups in a positive and professional manner and maintaining confidentiality in sensitive environments;
Maintaining a sound knowledge of Tribunal and departmental protocols, procedures and systems;
Attending to correspondence as directed by the Senior Member;
Conducting legal research at the direction of the Senior Member; and
Other duties and tasks as directed by the Senior Member, including undertaking work for other Members of the Tribunal.
How you will be assessed
We will assess your merit for this role by looking at what you’ve done previously – the knowledge, skills and experience you’ve built, your potential for development and your personal qualities. You will possess a high level of discretion and tact and ensure confidentiality is always maintained. We will consider how well you demonstrate, or have the ability to rapidly acquire, the following key attributes as they apply to the key responsibilities of the role.
The ideal applicant will be someone who can demonstrate the following key attributes as they apply to the key responsibilities of the role.
Key Attributes:
Supports Strategic Direction
Ability to understand legislation, j udicial protocols, policies and procedures and their relationship to the work of the Tribunal;
Demonstrates an awareness of issues that may impact on designated work tasks; and
Researches and analyses information relevant to work tasks and responsibilities.
Achieve Results
Is adaptable in approach and willing to be flexible to accommodate the changing needs of the work environment;
Works within agreed priorities, works independently on routine tasks and accepts more challenging tasks;
Maintains accurate records and files;
High level of knowledge, or ability to rapidly learn and apply knowledge, of Windows 8.1 and Office 365 suite and other desktop software with a commitment to accuracy and confidentiality;
Accepts that the role requires irregular and sometimes extended working hours.
Supports productive working relationships
Builds and sustains positive and professional relationships with Tribunal Members and staff, the legal profession, government officers, and community and professional groups;
Values the diversity and differences of individuals;
Responds under direction to changes in Tribunal needs and expectations;
Demonstrates discretion, confidentiality and tact; and
Has an enthusiasm for the whole job, including such things as assisting at Tribunal conferences, training and social functions.
Displays personal drive and integrity
Adheres to the Code of Conduct, complies with policies, procedures and regulatory framework;
Acts professionally at all times and operates within the boundaries of organisational processes and legal and public policy constraints;
Provides accurate advice to colleagues and Members on less complex matters;
Stays focused and works effectively in difficult circumstances; and
Demonstrates professionalism when dealing with the public, including a capacity to participate effectively in formal Tribunal processes.
Communicates with influence
Adapts communication style and approach ensuring that the needs of different people and audiences are addressed;
An ability to converse confidently and professionally with persons in professional and social settings; and
Written communication is clear and concise with attention to detail and accuracy.
These attributes are based on the Queensland Public Service (QPS) Capability and Leadership Framework and have been tailored for this department.
Reporting Relationship
This position reports directly to the Senior Members, QCAT.
Career development
QCAT has over 130 registry staff and is a dynamic fast paced organisation with opportunities for you to explore, create and take ownership of communication initiatives.
Mandatory Qualifications, Conditions and Requirements
The Associate to the Senior Member must have completed a law degree at the time of commencing duties or be on track to complete a law degree in 2020.
Interested in applying?
Applicants are encouraged to read the Applicant Information Package as it contains information to assist with understanding the department’s recruitment and selection process.
To be considered for this role, please provide the following information to the selection panel for assessment of your suitability:
A completed Application for Advertised Vacancy form (not required if applying on SmartJobs)
A statement (2 pages maximum), including examples, outlining your suitability for the role by addressing the key attributes under ‘How you will be assessed’. The statement must be in Arial Font size 11. Please Note: Your statement may be considered as an example of your written communication skills.
Your current resume
Evidence of having completed a law degree at the time of commencing duties or be on track to complete a law degree in 2020.
People from diverse backgrounds including non-English speaking backgrounds, people with a disability, women, Aboriginal people and Torres Strait Islander people are encouraged to apply.
How to submit an application
Applying online through the Smart jobs and careers website www.smartjobs.qld.gov.au is the preferred means to submit an application. To do this, access the 'apply online' facility on the Smart jobs and careers website. You will need to create a 'My SmartJob' account before submitting your online application.
By applying online you can track your application through the process, maintain your personal details through registration and withdraw your application if required.
If you experience any technical difficulties when accessing www.smartjobs.qld.gov.au please contact 13 QGOV (13 74 68). All calls relating to the status of your application once the job has closed should be directed to the contact officer on the role description.
If you do not have internet access and are unable to submit your application online please contact the QSS Customer Support Team on 1300 146 370, between 9am to 5pm Monday to Friday, to enquire about alternative arrangements.
Late applications cannot be submitted via the Smart jobs and careers website, so please allow enough time before the closing date to submit your application. If approval has been granted by the Selection Panel for a late application to be considered, please contact the Applications Processing Team on the numbers above to arrange this.
Hand delivered applications will not be accepted.
Additional Information
Applications to remain current for 12 months.
The incumbent may be required to work hours outside the normal work hours.
For details regarding salary information, leave entitlements, flexible working arrangements and other benefits for this position please refer to the Applicant Information Package.
Further information about the department, including Our Charter and the Strategic Plan , is available from our website .
Further information on the Queensland Public Inclusion and Diversity Strategy is available on their website . Our agencies commitment to an inclusive and diverse workforce includes supporting veteran’s employment into the Department. More information is available from the Queensland Public Service Commission
A minimum probation period of 3 months may apply.
All newly appointed public service employees who have been employed as a lobbyist in the previous 2 years are required to provide a disclosure to the Director-General within 1 month of commencement in accordance with Disclosure of Previous Employment as a Lobbyist Policy .
Any applicant recommended for appointment who is a current or previous public sector employee is required to disclose previous serious disciplinary action taken against them. If recommended for appointment the Panel Chair will contact the applicant further to discuss this requirement.
A non-smoking policy is effective in Queensland Government buildings, offices and motor vehicles.
Employee Union Information
The Queensland Government recognises your entitlement to join a registered union. While you are not obliged to join a union, the Government encourages its employees to do so. Membership application forms can be obtained from the relevant union. Supervisors will be able to tell you the name of the union that represents your role.
You should also know that your name, the name of your workplace and your workplace location may be provided to a relevant union for the purpose of providing the union with the opportunity to discuss with you the benefits of union membership.
Refer to the Applicant Information Package for further information about which union covers the Department of Justice and Attorney-General.
The Department of Justice and Attorney-General (DJAG)
The department’s vision is to deliver ‘Justice for all’ through safe, fair and responsible communities. We provide integrated criminal, civil and community justice services supported by a commitment to accessibility, timeliness, responsiveness and value.
The department encourages growth and development, demonstrates integrity and respect, and fosters trust and collaboration. We also value inclusion and are striving for a workforce that represents the community we serve.
About QCAT
The Queensland Civil and Administrative Tribunal (QCAT) is an independent tribunal. Our expert decision-makers resolve disputes and make and review decisions across a diverse range of jurisdictions. The QCAT registry staff provide administrative support for the tribunal.
QCAT uses alternative dispute resolution (ADR) processes including mediation, and compulsory conferences to achieve faster and less divisive solutions to disputes.
Our vision
Fair and just outcomes
Our mission
To actively resolve disputes in a way that is fair, just, accessible, quick and inexpensive.
Our values
QCAT prides itself on the professionalism, integrity and impartiality of its staff and decision-makers and values the right of parties to have access to a quality service.
We promote a culture of innovation, collaboration and professionalism and a commitment to continuous improvement.
For more information about QCAT please visit www.qcat.qld.gov.au
About the Role
The Associate has a close working relationship with a Senior Member of the Tribunal and, as such, the role provides an invaluable opportunity to gain insights into tribunal processes and, more broadly, to develop relevant professional skills. The position involves legal research, drafting background papers, attending Tribunal hearings and assisting the Senior Member in all aspects of their work, in an environment where confidentiality, responsiveness and efficiency are essential.
Key Responsibilities
You will be responsible for all QCAT learning and development activities, including:
The effective and efficient conduct of the Senior Member’s lists. This includes ensuring availability of facilities, staff and reference material, the listing of hearings, recording and safe custody of exhibits, custody of Tribunal files, attending with the Senior Member at hearings and the recording of directions and orders made;
Typing/transcribing decisions, reasons, minutes of meetings and other relevant documents;
Providing effective and efficient administrative support and responding to changes in priorities in a positive manner;
Accompanying the Senior Member when travelling on Tribunal business, if required;
Liaising with Tribunal Members and staff, the legal profession, government officers, and community and professional groups in a positive and professional manner and maintaining confidentiality in sensitive environments;
Maintaining a sound knowledge of Tribunal and departmental protocols, procedures and systems;
Attending to correspondence as directed by the Senior Member;
Conducting legal research at the direction of the Senior Member; and
Other duties and tasks as directed by the Senior Member, including undertaking work for other Members of the Tribunal.
How you will be assessed
We will assess your merit for this role by looking at what you’ve done previously – the knowledge, skills and experience you’ve built, your potential for development and your personal qualities. You will possess a high level of discretion and tact and ensure confidentiality is always maintained. We will consider how well you demonstrate, or have the ability to rapidly acquire, the following key attributes as they apply to the key responsibilities of the role.
The ideal applicant will be someone who can demonstrate the following key attributes as they apply to the key responsibilities of the role.
Key Attributes:
Supports Strategic Direction
Ability to understand legislation, j udicial protocols, policies and procedures and their relationship to the work of the Tribunal;
Demonstrates an awareness of issues that may impact on designated work tasks; and
Researches and analyses information relevant to work tasks and responsibilities.
Achieve Results
Is adaptable in approach and willing to be flexible to accommodate the changing needs of the work environment;
Works within agreed priorities, works independently on routine tasks and accepts more challenging tasks;
Maintains accurate records and files;
High level of knowledge, or ability to rapidly learn and apply knowledge, of Windows 8.1 and Office 365 suite and other desktop software with a commitment to accuracy and confidentiality;
Accepts that the role requires irregular and sometimes extended working hours.
Supports productive working relationships
Builds and sustains positive and professional relationships with Tribunal Members and staff, the legal profession, government officers, and community and professional groups;
Values the diversity and differences of individuals;
Responds under direction to changes in Tribunal needs and expectations;
Demonstrates discretion, confidentiality and tact; and
Has an enthusiasm for the whole job, including such things as assisting at Tribunal conferences, training and social functions.
Displays personal drive and integrity
Adheres to the Code of Conduct, complies with policies, procedures and regulatory framework;
Acts professionally at all times and operates within the boundaries of organisational processes and legal and public policy constraints;
Provides accurate advice to colleagues and Members on less complex matters;
Stays focused and works effectively in difficult circumstances; and
Demonstrates professionalism when dealing with the public, including a capacity to participate effectively in formal Tribunal processes.
Communicates with influence
Adapts communication style and approach ensuring that the needs of different people and audiences are addressed;
An ability to converse confidently and professionally with persons in professional and social settings; and
Written communication is clear and concise with attention to detail and accuracy.
These attributes are based on the Queensland Public Service (QPS) Capability and Leadership Framework and have been tailored for this department.
Reporting Relationship
This position reports directly to the Senior Members, QCAT.
Career development
QCAT has over 130 registry staff and is a dynamic fast paced organisation with opportunities for you to explore, create and take ownership of communication initiatives.
Mandatory Qualifications, Conditions and Requirements
The Associate to the Senior Member must have completed a law degree at the time of commencing duties or be on track to complete a law degree in 2020.
Interested in applying?
Applicants are encouraged to read the Applicant Information Package as it contains information to assist with understanding the department’s recruitment and selection process.
To be considered for this role, please provide the following information to the selection panel for assessment of your suitability:
A completed Application for Advertised Vacancy form (not required if applying on SmartJobs)
A statement (2 pages maximum), including examples, outlining your suitability for the role by addressing the key attributes under ‘How you will be assessed’. The statement must be in Arial Font size 11. Please Note: Your statement may be considered as an example of your written communication skills.
Your current resume
Evidence of having completed a law degree at the time of commencing duties or be on track to complete a law degree in 2020.
People from diverse backgrounds including non-English speaking backgrounds, people with a disability, women, Aboriginal people and Torres Strait Islander people are encouraged to apply.
How to submit an application
Applying online through the Smart jobs and careers website www.smartjobs.qld.gov.au is the preferred means to submit an application. To do this, access the 'apply online' facility on the Smart jobs and careers website. You will need to create a 'My SmartJob' account before submitting your online application.
By applying online you can track your application through the process, maintain your personal details through registration and withdraw your application if required.
If you experience any technical difficulties when accessing www.smartjobs.qld.gov.au please contact 13 QGOV (13 74 68). All calls relating to the status of your application once the job has closed should be directed to the contact officer on the role description.
If you do not have internet access and are unable to submit your application online please contact the QSS Customer Support Team on 1300 146 370, between 9am to 5pm Monday to Friday, to enquire about alternative arrangements.
Late applications cannot be submitted via the Smart jobs and careers website, so please allow enough time before the closing date to submit your application. If approval has been granted by the Selection Panel for a late application to be considered, please contact the Applications Processing Team on the numbers above to arrange this.
Hand delivered applications will not be accepted.
Additional Information
Applications to remain current for 12 months.
The incumbent may be required to work hours outside the normal work hours.
For details regarding salary information, leave entitlements, flexible working arrangements and other benefits for this position please refer to the Applicant Information Package.
Further information about the department, including Our Charter and the Strategic Plan , is available from our website .
Further information on the Queensland Public Inclusion and Diversity Strategy is available on their website . Our agencies commitment to an inclusive and diverse workforce includes supporting veteran’s employment into the Department. More information is available from the Queensland Public Service Commission
A minimum probation period of 3 months may apply.
All newly appointed public service employees who have been employed as a lobbyist in the previous 2 years are required to provide a disclosure to the Director-General within 1 month of commencement in accordance with Disclosure of Previous Employment as a Lobbyist Policy .
Any applicant recommended for appointment who is a current or previous public sector employee is required to disclose previous serious disciplinary action taken against them. If recommended for appointment the Panel Chair will contact the applicant further to discuss this requirement.
A non-smoking policy is effective in Queensland Government buildings, offices and motor vehicles.
Employee Union Information
The Queensland Government recognises your entitlement to join a registered union. While you are not obliged to join a union, the Government encourages its employees to do so. Membership application forms can be obtained from the relevant union. Supervisors will be able to tell you the name of the union that represents your role.
You should also know that your name, the name of your workplace and your workplace location may be provided to a relevant union for the purpose of providing the union with the opportunity to discuss with you the benefits of union membership.
Refer to the Applicant Information Package for further information about which union covers the Department of Justice and Attorney-General.
